Terms and Conditions
The Fennridge Self Storage Terms and Conditions
1.1 What these terms cover. These are the terms and conditions on which we supply services for the provision of storage containers to you.
2.1 Who we are. We are FENNRIDGE LIMITED a company registered in England and Wales. Our company registration number is 10132016 and our registered office is at Fenn Hall, Old Post Office Lane, Sutton, Woodbridge, IP12 3JQ Our registered VAT number is 266537476.
2.2 How to contact us. You can contact us by telephoning our customer service team at 07976 955150 or 07990 537413 or by writing to us at firstname.lastname@example.org or by post to Fenn Hall, Old Post Office Lane, Sutton, Woodbridge, Suffolk, IP12 3JQ.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it and confirm the availability of the storage container(s) at our premises in Bentwaters Park, Rendlesham, Suffolk, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Ownership of items to be stored. You warrant that you are the owner of the items to be stored or entitled at law to deal with them in accordance with all aspects of the contract as agent for the owner.
3.5 Storage. You must ensure the storage container(s) is suitable for the storage of your items intended to be stored in it. We give no warranty or representation that any storage container(s) is suitable for any particular items and we accept no liability accordingly.
4.1 If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
4.2 We are not responsible for delays outside our control. If the availability of storage container(s) are delayed or our access otherwise restricted during the period of hire, by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.
5.1 Minor changes to the services. We may change the services:
4.1.1 to reflect changes in relevant laws and regulatory requirements; and
4.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the storage container(s).
5.1 Hire Period. The minimum period for the hire of storage containers will be one month.
5.2 Subject always to the right for you to exercise your right to change your mind within the 14 day “cooling off” period specified at clause 7.4 the contract may be terminated on 2 weeks notice in writing by either party, at any time during the period of hire.
5.3 Required information. We will require you to complete a simple “tick box” category inventory of the items that will be stored. We will contact you to ask for this information. You must give us this information before you use the storage container. If you give us incomplete or incorrect information, we may end the contract.
5.4 Insuring the goods you store. It is your responsibility to insure all items you store in the storage container(s) against all insurable risks.
5.5 Locking the storage containers. We will supply you with an access controlled key fob to our secured compound where the storage containers are placed. You should not leave a key fob with or permit access to the storage site to any other person without our permission. You will be responsible for locking your storage container. The key fob must be handed back to us as the end of the period of hire.
5.6 Dangerous materials. You must not store any of the following in the storage container(s) (a) food or perishable goods unless securely packed so they are protected from and do not attract vermin (b) any living creatures (c) combustible or flammable substances including without limitation gas, paint, petrol, oil, cleaning solvents or compressed gasses (d) firearms, explosives, weapons or ammunition (e) chemicals, radio active materials, biological agents, toxic waste, asbestos or other potentially hazardous substances (f) any item that emits fumes or odours (g) any illegal item or substances or goods illegally obtained or unlicensed or unsafe goods (h) goods which are environmentally harmful or that are a risk to the property of any person.
5.7 Availability of access. You will have access to the storage container(s) 24 hours a day, 7 days a week but we nevertheless reserve the right to change those times either permanently or temporarily on notice to you. It is your responsibility to exercise reasonable care when delivering, moving or collecting any items for storage to and from the storage container(s) and observe all directions given to you by us relating to a safe manner of working. We reserve the right to exercise access to your storage container(s) to view the contents at any time on notice to you.
5.8 You authorise us to enter the storage container(s) you hire in the following circumstances and to break the lock if reasonably necessary to gain entry (a) on not less than 7 days notice to inspect or carry out repairs or alterations (b) in the event of an emergency to prevent injury or damage to persons or property or if we believe the storage container(s) is being used to store prohibited items or if we are obliged to do so by law, including but without limitation the police, fire service, trading standards or HM Revenue & Customs or otherwise to relocate the items pursuant to the exercise of a lien or power of sale or disposal under these terms and conditions.
5.9 Identity. We reserve the right to require proof of identity from you by such documentation as we determine at any time when entering and leaving the storage container(s) site.
5.10 Authorised use. You will not use the storage container(s) for anything other than for the purposes of storage and shall not allow (a) use of the storage container(s) as offices or hiring accommodation business or a mailing address (b) paint or make alterations to or attach anything to the internal or external surfaces of the storage container(s) (c) cause damage to the storage container(s) or leave items or refuse in any common space within the site.
5.11 Maintenance. You must maintain the storage container(s) in a clean and tidy state.
6.1 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days and receive a refund.
6.2 You have 14 days to change your mind after the day we email you to confirm we accept your order. If you decide to cancel you must notify us in writing. A model form of cancellation is attached to these Terms and Conditions. If you cancel after we have started the services at your request within that time, you must pay us for the services provided up until the time you tell us that you have changed your mind.
6.3 Ending the contract. You can end the contract before expiry of the period of hire on reasonable notice to us or otherwise as we may agree.
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
7.1.1 Phone or email. Call customer services on 07976 955150 or 07706 496294 or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
7.1.2 Online. Complete the Contact Form on our website.
7.1.3 By post. Print off the Contact Form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
7.2 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the provision of the storage container(s) for the period of supply, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
7.3 When your refund will be made. We will make any refunds due to you within 14 days of your telling us you have changed your mind.
8.1 We may end the contract if you break it. We may end the contract for the storage container(s) at any time by writing to you if:
8.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due and reserve the right to overlock the storage container(s) to prevent you exercising any further access, until you have paid us the outstanding amounts. We can also charge you interest on your overdue payments (see clause 12.6);
8.1.2 you fail to provide us with information which we have requested or give us incomplete or incorrect information;
8.1.3 you breach any terms of the contract and such breach is not remedied in 7 days of you being notified to do so by us;
8.1.4 you are unable to pay your debts as they fall due in our opinion or you admit inability to pay your debts.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 without prejudice to any other right or remedy we may exercise under these terms and conditions, we may claim compensation for any losses we will incur as a result of your breaking the contract.
9.1 Any provision of these terms and conditions that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
9.2 Termination shall not affect any rights, remedies, obligations or liabilities of you or us that have accrued up to the date of termination.
9.3 On the date of termination you must remove all items of storage from your storage container(s) failing which we shall exercise all such rights and remedies as may be available to us to dispose of or sell the items of storage including but without limitation to such rights and remedies as may be available under the Torts (Interference with Goods) Act 1977. You shall be liable to us for any loss, costs and expense we suffer resulting from your failure to remove your items of storage from the date of termination.
9.4 In the event of any outstanding payments you owe to us, we will have in addition to any other right or remedy a lien and power of sale over your items of storage for all payments, fees, costs and expenses charged under or in connection with the contract.
9.5 You irrevocably appoint us as your attorney to sign, execute and deliver all deeds and documents and to do all acts and things necessary to give effect to clause 10.3 and 10.4.
10.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at 07976 955150 or 07706 496294 or write to us at firstname.lastname@example.org and Fenn Hall, Old Post Office Lane, Sutton, Woodbridge, Suffolk, IP12 3JQ.
11.1 Where to find the price for supply of storage container(s). The price for the storage container(s) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the storage container(s) advised to you is correct. However please see clause 12.4 for what happens if we discover an error in the price of the storage container(s) you order.
11.2 We may vary the prices for the storage container(s) on 30 days written notice to you.
11.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the storage container(s), we will adjust the rate of VAT that you pay, unless you have already paid for the storage container(s) in full before the change in the rate of VAT takes effect.
11.4 What happens if we got the price wrong. It is always possible that, despite our reasonable care, some of the storage container(s) we have may be incorrectly priced. We will normally check prices before accepting your order so that, where the storage container(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the storage container(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
11.5 When you must pay and how you must pay. You may pay the price of hire of the storage container(s) during the period of hire monthly in advance by standing order, BACS or card payments. On expiry of the period of hire if you fail to cancel then we shall refund any overpayment subject to an administration charge of £25.
11.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of National Westminster Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the supply of services relating to the storage container(s).
13.1 How we will use your personal information. We will use the personal information you provide to us:
13.1.1 to supply the hire of storage container(s) to you;
13.1.2 to process your payment for the supply.
13.2 Your details, which we hold on our computer are absolutely confidential and are available to no one else (apart from where the law otherwise requires). We also want you to know that if you pay for your storage via credit or debit card by post or telephone then your card details are shredded immediately after your transaction is completed. We do not retain any details which would allow your card to be re-used without your knowledge and/or authority.
13.3 Address. You must notify us of any change of address within 1 week of changing address.
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Sub-hiring your storage container(s) will not be permitted.
14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.